Pokerstars Security is more likely to investigate an account after large wins.The Pokerstars Security that handles these situations doesn’t work on the weekends (Saturday – Sunday).You should be emailing them multiple times a week, if not every day, to follow up and try to speed up your account/situation being reviewed.Be polite – they can deny service to you, even if they don’t necessarily confiscate your funds.Generally, though we’ve seen most situations get resolved one way or another within a few weeks. Depending on the exact circumstances, your account may be frozen for anywhere up to 3 months, depending on how overloaded the Pokerstars security department is.Some tips and answers to frequently anxiety-causing questions: Something to keep in mind is that they can compare this data across accounts as well. What programs are running in the background.This is a non-comprehensive list of data they have logged on your account every time you log-in or open the Pokerstars software: We strongly recommend being honest about your circumstances and what happened as they can verify quite a lot of information based on your account activities. We from time to time have players get contacted by Pokerstars security about their accounts and actions. How to reply to a Pokerstars security inquiry
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